Legal
Refund policy.
This policy explains refunds, cancellations, and billing adjustments for Layerpin purchases.
Payment processing
Paddle is the Merchant of Record and authorized reseller for Layerpin purchases. Paddle processes payments, applicable taxes, refunds, receipts, and invoices. Your plan activates automatically after Paddle confirms payment.
Refund eligibility
Unless applicable law requires otherwise, transactions are generally non-refundable and non-exchangeable. Eligible or discretionary refund requests are reviewed case by case. Nothing in this policy limits mandatory consumer rights.
Requesting a refund
Submit requests through the buyer-support link above and include the order or transaction reference, purchase email, product name, and reason for the request. You may also contact Layerpin billing support first for product or technical issues.
Cancellation is separate
Canceling a subscription stops future renewals but does not automatically refund the current period. Cancellation normally takes effect at the end of the paid billing period, and Layerpin plan access continues until that date.
Plan changes and usage charges
Checkout calculates prorated credits, discounts, taxes, and amounts due for plan changes. Charges for recorded public-map usage are refundable only when required by law or approved under the applicable refund policy.
Failed or reversed payments
The payment provider may retry failed recurring payments. Layerpin may restrict paid features after payment recovery ends, a transaction is refunded, or a charge is reversed. Private draft data may remain available subject to the Terms of Service.